Unified Communications in Boston, MA - Case Studies
| Fleetmatics
"The architecture of the ShoreTel solution is really appealing in its simplicity," said Wigginton. "We were able to rapidly deploy it - we rolled out four offices in one month, which I'm pretty sure we couldn't have done with other systems. Also, the reliability is great and we have the same switches at every office, all scalable and easy to manage from the central location." The ShoreTel system deployed at Fleetmatics is a single, unified platform, distributing intelligence across the communications environment so it scales and grows as needed across offices. With ShoreTel Director, an intuitive browser-based administrative interface, Wigginton and his staff can maintain the solution from anywhere with Web access. "Some of our offices have IT support people but some don't, and in terms of the ShoreTel solution, it doesn't matter because I can do almost anything remotely," said Wigginton. "Even in the case of a new office addition, with ShoreTel, all I need is someone to install the switch, read an address to me and I can do the rest remotely." John Wigginton Click here to read the full case study Haley & Aldrich
“Once the decisions had been made to go with ShoreTel, Haley & Aldrich chose DATAMART as its technology partner, and the solutions expert provided Haley & Aldrich with design and deployment expertise as well as installation assistance. The deployment took less than three months in 2010, and according to Kauffman, he had no worries about the ShoreTel system. Together with DATAMART engineers, Haley & Aldrich deployed the new network infrastructure and completed a thorough VoIP network assessment and optimization. Once this was completed, the ShoreTel system was ready for rollout.” Steve Kauffman Click here to read the full case study S E A Consultants “DATAMART has been instrumental in making this rollout happen,” said Corley. “We’ve been working with them for more than 10 years now, and throughout the entire RFP process, they took every effort to make sure they understood what we wanted and what we were expecting. They had a lot to do with the fact that it was a positive experience.” Bill Corley Click here to read the full case study
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South Shore Medical Center
"SSMC is happy with its choice to go with DATAMART and ShoreTel. SSMC will be adding another location in Weymouth in early 2008 and will be turning to DATAMART to supply it with more ShoreTel equipment and technical advice. “The best part of switching to a ShoreTel IP telephony system is our ability to more easily support our ever-changing workflows,” said Flieger. “In healthcare, we’re continuously re-engineering and improving our workflows. Before ShoreTel, if we wanted to change call routing, we’d have to make an appointment with three different system vendors and within days, if not weeks, the vendors completed our requested changes. Now with the ShoreTel system in place, what took days or weeks now takes minutes. We’ve also completely eliminated the need for a telecom technician. From the beginning to the end of our implementation, I’ve found that ShoreTel and DATAMART are companies that care deeply about being responsive to their customer’s business needs. We couldn’t have made a more positive change than choosing DATAMART and ShoreTel.” Mark Flieger Click here to read the full case study Penobscot Community Health Care “The flexibility of the ShoreTel system allows us to manage and meet the specific needs of each healthcare practice effectively and efficiently.” Doug Kingsbury Click here to read the full case study |